Requests for services and case management
Service Request & Case Management
Let a service request,
From asset context to authentication close
There's always someone responsible and documented.
Full-process service closed loops for large power storage stations, creating a unified case context around real assets and operating data, linking client requests, duty-bearers, remote experts, field teams, spare parts and engineering support in the same chain of evidence, from request entry until final validation is closed.
The whole journey of a case.
The following is an indicative service synergetic process and does not represent real operating conditionssheets or power station performance
Indicative case: CASE-DEMO-0017Example station . Scale as interface presentation only
• Process indications
Case Critical View
Verify Restore
✓
Operation recovery and stabilization
Restored state of operation verified
Network power50.2 MW
SOC52.3%
Activity warning0
Recovery Time 3 hours, 41 minutes.Authentication status PASS
Asset identity and context
Power station
Site 100 MW / 200 MWh
Site ID
ZBK-100-200
Run Status
Running (connected)
Assets affected
Cabinet
BC01-07
The cabinet.
RACK-07-03
PCS
PCS-07-03-01
Batteries
BAT-07-03-09 ~ 12
Software Version
PCS 2.3.7 / BCU 1.8.4
Evidence package (associated automatically)
Alarm snapshot
05-20 08:41:12
Trend curves
08:41 – 08:50
Event Record
08:30 – 08:50
Run Log
08:40 – 08:50
Configuration Change Record
05-19 23:12
Environmental data
05-20 08:40
Live Photo / Video
05-20 12:18
Total evidence:
27 items
Associated integrity:
100%
Ownership & Upgrade Path
Service Manager
Morning.
Case Owner/ Main Responsibility People
Remote expert
Engineering / Electrical
Remote expert
Thermal management/ control
Field team
Transport / Repair
Coordination of spare parts
Spare parts and logistics
Engineering support
R / E
Upgrade policy:
It automatically escalates by impact and complexity, while retaining those responsible throughout the process.
Remote · onsite · spare-parts coordination
Remote expert
Real time diagnosis, guidance on site disposal
Completed
On site.
Replacement of components, validation recovery
Completed
Spare parts security
Transfer of spare parts and logistics tracking
Completed
Key spare parts:
Fan module x 2 (replaced)
Verify Restore
✓
Operation recovery and stabilization
Restored state of operation verified
Network power
50.2 MW
SOC
52.3%
Activity warning
0
Recovery Time
3 hours, 41 minutes.
Authentication status
PASS
Close Record
Close Time05-20 13:05
CloseSystems (service manager confirms)
Client confirmationConfirmed
Evaluation of satisfaction
★★★★★
Knowledge CaptureSinked to the knowledge base
Related issuesNone
Trash analysis and preventive measures
Gene.
The ageing of the dispersing fan module has led to a reduction in heat-replacement capacity, increased local temperature and triggered protection, ultimately resulting in limited capacity.
Preventive measures
- Same batch of fan module health screening
- Optimizing fan life strategy (published)
- Early warning rules to increase warming trends
- Quarterly inspections add fan status check
Close
Systems (service manager confirms)
Client confirmation
Confirmed
Evaluation of satisfaction
★★★★★
Knowledge Capture
Sinked to the knowledge base
Related issues
None
Trash analysis and preventive measures
Gene.
The age of the dispersing fan module reduces the ability to change heat, increases local temperature and triggers protection, and ultimately limits the capacity of the cabinet.
Preventive measures
- Same batch of fan module health screening
- Optimizing fan life strategy (published)
- Early warning rules to increase warming trends
- Quarterly inspections add fan status check
Making services more retrospectable, making experience work.
From one request to one closure, the storage power company, together with its clients, made the large energy storage systems safer, more efficient and more sustainable.